ORDER CANCELLATION
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
REFUNDS
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops receives the following guarantees:
- full refund if you don’t receive your order; shipper tracking info need to be verified;
- full refund if your order does not arrive within the guaranteed time (30 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described;
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).